Selected Experience
Throughout my career, I've worked in environments where critical knowledge was fragmented, undocumented, or concentrated in a small number of people. My work has consistently focused on capturing that knowledge, preserving context, and making information accessible to the people who need it.
Senior Associate Knowledge Systems Manager
Own the quality and governance of company knowledge, making documentation authoritative, usable, maintainable, and ready for both people and AI systems.
- Establish standards across the content lifecycle, from intake and publishing through migration, archiving, and ongoing maintenance.
- Curate a focused, trustworthy knowledge base and improve how expertise moves between subject matter experts, content creators, and teams.
Technical Writer
Improved the accessibility and consistency of product and support documentation.
- Consolidated 100+ support and product articles into a unified knowledge base.
- Established documentation standards that reduced ambiguity and improved collaboration with subject matter experts.
Documentation Team Lead
Focused on maintaining accurate technical knowledge and preserving institutional expertise.
- Captured critical knowledge from retiring team members and incorporated it into team resources.
- Rebuilt and modernized 150+ cybersecurity documentation articles, improving clarity and accuracy.
Documentation Engineer
Built the company's first structured documentation program from the ground up.
- Created a 250+ article knowledge base by systematically capturing expertise from subject matter experts.
- Transformed undocumented product knowledge into accessible resources for clients, support teams, and internal stakeholders.
Project Manager
Developed an early appreciation for the role of communication, process clarity, and knowledge transfer in successful execution.
- Coordinated work across multiple teams and initiatives while maintaining alignment and visibility.
- Designed workflows and communication structures that reduced execution gaps and improved consistency.
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